How long until my order is ready for dispatch?

Please allow up to 5-7 business days for your order to be painted and processed. An email will be sent to you, saying it's ready to be shipped. 

*Business days are Monday - Friday (excluding bank holidays and other national holidays) 

Are your shoes and products authentic? 

The products sold on Unboxedcustoms are all authentic. We guarantee all our shoes are from Nike and their authorized partnering retailers. They come with receipts and proof of authenticity. 

What shoe size am I? 

We can source any shoe size made available - if in doubt, please refer to the sizing chart in our banner. This is a guide by Nike, if you're in between sizes, we suggest sizing down for a better fit, as air forces fit half a size bigger. 

How do I wash my custom shoes?

All shoes are delivered with a top coat for the paint to stay protected from dirt and the outdoors. Please wear with care as all things do not last forever. We recommend a cold hand wash with little soap, and a scrub brush to get out dirt.